Course curriculum

    1. Student Walkthrough

    1. Arlington...the World of Wonderful!

    2. L. 1 Arlington Ambassadors and the Arlington Convention & Visitors Bureau

    3. L. 2 Customer's Expectations of Service

    4. L. 3 Circle of Service

    5. L. 4 Moment of Truth

    6. Survey: Hospitality Habits Checklist

    7. Hospitality Habits Checklist

    8. Chapter 1 Quiz

    1. L. 1: Communication and Image

    2. Chapter 2 Quiz

    1. L. 1: Know Your Job

    2. Download: Know Your Job Worksheet

    3. L. 2: How Good is Your Attitude?

    4. Survey: How Positive Is Your Attitude?

    5. L. 4: What is a Customer?

    6. Chapter 3 Quiz: Know Your Job Elements

    1. City on the Verge

    2. L. 1: What is a CVB?

    3. L. 2: Know Your Community

    4. Visit Arlington, TX

    5. L. 3: Arlington Visitor Information

    6. Resources Arlington.org

    7. Test your knowledge of Arlington by using our website to answer the questions below.

    8. Download: Arlington Fun Facts

    9. Social Media Channels More Visitor Resources

    1. L. 1: Ways to communicate clearly

    2. Chapter 5 Quiz

About this course

  • Free
  • 35 lessons

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Include a list of items to support the central theme of your page. Bulleted lists are a great way to parse information into digestible pieces.

  • Learn about customer expectations.

  • Enhance your customer service skillset.

  • Get the inside scoop on all things Arlington.